Frequently Asked Questions

How should I choose a size?

Measure the surface your pet already uses and compare those numbers with the dimensions on the product page. Allow room for a full resting posture and for any bowls or furniture edges.

Are these products chew-proof?

No textile is chew-proof. Inspect edges and seams regularly, supervise first use, and remove any item that becomes torn or is being chewed.

Can a car cover restrain my pet?

No. A backseat cover protects upholstery only. Use a separate, vehicle-appropriate pet restraint and follow its manufacturer’s instructions.

How do I wash Nuzzle Folk textiles?

Follow the care line on each product page. Most concepts use a cold gentle cycle, mild detergent, and full drying before reuse.

Are colors exact on screen?

Displays and room lighting vary. Product photography is intended to show the overall palette and texture, not guarantee an exact screen-to-fabric match.

Do you make food, treats, or supplements?

No. Nuzzle Folk focuses on non-ingestible pet-home textiles and routine surfaces.

Where do you ship?

We currently ship to addresses within the United States only.

Where do my orders ship from?

We don't keep a warehouse of our own. Instead, we hand-pick the products in our store and work with trusted U.S. fulfillment partners who ship your order directly to you. Items in one order may arrive in separate packages, and your package may come in our partner's packaging or include a packing slip or gift slip from our partner. It's still your order from us, and our team supports it from start to finish. See our Shipping Policy for details.

How do I start a return?

Simply reply to your order confirmation email or email us at hello@nuzzlefolkshop.com with your order number and the item(s) you'd like to return. Please don't use any return link printed on a gift slip or packing slip, and don't send items to the address shown on your package. Those returns aren't handled by us, and we can't guarantee a full refund through them. We'll send you the correct return address and instructions, and approved refunds go back to your original payment method. See our Refund Policy for details.

How can I contact you?

Reply to your order confirmation email or email us at hello@nuzzlefolkshop.com, and include your order number if you have one. We reply within 24 hours.